Don’t Buy CYBERPOWERPC and Best Buy

Here’s a cautionary tale for you. My son bought a $2300 CYBERPOWERPC gaming computer from Best Buy. It had a hardware failure after 15 days (one day after the government mandated 14 day return policy). Best Buy sold him an extended warranty for $400 so that, in case he wasn’t satisfied with the repaired computer, they would replace it free of charge.

After three weeks, Best Buy called to say they had the computer. When we arrived, we were told that CYBERPOWERPC acknowledged that the hardware had failed, but refused to repair it. CYBERPOWERPC is a rip off. Do not buy anything from this company!

Even if he had wanted to take another chance on CYBERPOWERPC, Best Buy no longer carried the model that he had bought. He picked out an almost equivalent machine from ASUS that cost $300 less. Then the fun began. We were told that replacing the computer meant that either the $400 dollar warranty would terminate, or we would have to eat the difference in cost because they no longer carried an equivalent product. After I threatened to sue, the manager agreed to include a solid state drive, meaning my son only had to eat $150 and will still have the warranty he paid for.

Never buy an extended warranty from Best Buy. They are a rip off. This is the third Best Buy extended warranty that we’ve bought that has not payed out fairly. Better yet, don’t buy from Best Buy at all. They choose irreputable suppliers and don’t help you avoid being ripped off. Costco has better customer service, and Amazon better prices.

I hope this post helps someone else avoid getting ripped off.

About jimbelton

I'm a software developer, and a writer of both fiction and non-fiction, and I blog about movies, books, and philosophy. My interest in religious philosophy and the search for the truth inspires much of my writing.
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